SHIPPING AND PAYMENT

GENERAL    

+ What is the timeframe for placing and receiving an order?

When you place an order, a confirmation email is sent to your contact email address with a list of the items you bought.

After we receive your money, we will process and dispatch your order within 2 to 5 business days. Based purely on our statistics and prior experience, we can only give an anticipated delivery time. Several variables, including the shipping method, the effectiveness of the postal service, customs clearance, international transit, etc., affect the shipment time.

 

SHIPPING DURATION

Typically, shipping to the USA takes 7 to 12 business days, while shipping to the rest of the globe might take up to 17 days.

 

SHIPPING DESTINATIONS

+ Where do you ship from?

From several places, we ship (including Europe, Singapore, Thailand, and India) You won’t see the name of our company on any of our parcels, ensuring maximum confidentiality and a high likelihood of delivery.

+ Can shipping be done to a PO box address?

Yes, we can deliver to a PO Box. Unfortunately, APO (Army Post Office) addresses are not covered by this. Instead, you’ll need to provide your home or billing address first, then once your family or friends get it, ask them to resend it to you or redirect it. Please inform us of any special shipping requirements when placing your purchase.

 

PACKAGING

+ How do you package my order discreetly?

All packages are discretely bundled and boxed. Our organization’s name and any other information that would give away the presence of medicines in each box are not printed on the shipping packaging.

Packaging techniques are regularly changed to give the best delivery results.

If your order is too large to fit in one parcel, you will still be charged a single shipping handling fee but will get a different number of shipments. Always keep shipment sizes to a minimum to avoid arousing unjustified suspicions.

We also reuse cardboard boxes from previous orders to package items as part of our commitment to protecting the environment. Your delivery has a higher chance of being successful and unobtrusive as a consequence.

Shipments are sent from different shipping hubs located throughout various European nations.

 

SHIPPING DURATION

+ How long will it take for my order to arrive?

Delivery times vary depending on the location, but are usually between 5 and 17 days:

7 to 12 business days for the USA

5–17 business days for Canada, Europe, and Asia

These estimations assume that your order is placed before 13:00 on Monday through Friday and that your goods are in stock.

SHIPPING DELAYS

Please be aware that COVID-19 limitations in some countries may result in delivery delays. This is because certain safety precautions were taken to safeguard the security of our suppliers and delivery personnel. We appreciate your continued patience and apologize for any trouble this may have caused. Do not hesitate to contact us if you have any queries.

+ Are delays in shipping possible?

Yes, it is feasible. We estimate the time of delivery for you based on our statistics and prior experience, but it also depends on a range of outside factors including postal service performance, customs clearance, and foreign transit routes, among other things.

Most airmail packages arrive within 10 days on average, and 15% do so in 10 to 15 working days. This variation is not a result of an issue with our services; rather, it is a result of the service dependability of other postal carriers.

The major reasons for delays are customs clearance in the country where the goods are being exported from and customs in the country of destination. For just this reason, your tracking number can say that your order hasn’t moved for five days.

Before a package is delivered to its destination, it must first pass through local hubs of the national postal service, be exported through exit ports, transit through the international postal service to the destination country, be imported (customs cleared), and then be delivered locally to post offices in your country.

The delivery time changes as each phase are completed. It doesn’t matter if the bulk of these operations is executed properly and on time, one break in the delivery-chain causes delays.

 

SHIPPING COSTS

We charge $4.95 for delivery to the USA. At checkout, the price of delivery to additional countries will be indicated.

 

BEFORE PLACING YOUR ORDER

+ Are these products legal to purchase before ordering?

Given that regulations vary from nation to nation, you should speak with an experienced attorney about the standards and limitations that apply in your country.

+ How can i verify that you are a company i can trust?

Finding a trustworthy supplier of these goods is difficult for customers because there are so many dubious sellers on the internet.

Our mail-order pharmacy only sells genuine products of the highest quality made by reputable pharmaceutical companies.

With more than 4 years of experience, we have a 99% shipping success rate. Monday through Friday, feel free to get in touch with our devoted online customer support team, who can help you with any questions or problems you may have.

We prioritize preserving a solid relationship with them and making sure they are happy with our services so that they remain using our services.

You can place an order from us with complete trust, it’s safe to state. We are certain that you will be one of our many returning clients and that you will join the ranks of our many delighted customers.

+ Other than via your website, how else can i order your products?

Regrettably, no. Due to our focus on internet sales, our services are exclusively offered through our website.

 

CHANGING ORDERS

+ How can i amend my order if i have already placed it?

You can modify your order as long as you haven’t paid for anything. Log into your account and select the order ID to edit an existing order. Select “Edit Order” next.

You can still make adjustments to your order even after payment has been received but before it is sent. As soon as you can, send a support ticket to our customer service staff with your message and order ID so that we can delay packing your order until you’ve made the desired changes.

 

PAYING FOR YOUR ORDER

+ I made an order, now how do I pay?

After placing an order, you will receive an email with instructions on how to proceed with the payment. Contact us if you haven’t received it and we’ll send it again immediately. The payment instructions should be followed attentively to avoid any unwanted delays.

+ How do I make payment after placing an order?

You will get an email with instructions on how to proceed with the payment after placing an order. If you haven’t gotten it, get in touch with us, and we’ll send it to you again right away. To prevent any unwelcome delays, the payment instructions should be carefully followed.

+ How long does the processing of payments take?

After we get confirmation of the transfer from you, we typically carry out payments received by money transfer within 2 to 3 business days. If a payment is rejected by the company handling the payment, you will be notified through email (for example when wrong account details were entered). The entire payment procedure will need to be redone in this scenario. After the transaction has been properly completed and validated, we will mail your order within 24 hours.

 

TRACKING YOUR DELIVERY

+ Can i follow up on my order’s current location?

Following the payment of your order and the release of it for shipping, a tracking code is issued to you within 2 to 5 business days.

When a package is sent utilizing EMS (USPS) tracked shipping, a signature is necessary. Through these websites, you can monitor the development of your package:

www.usps.com – For US orders when the goods have already arrived in the nation.

www.aftership.com -Tracking your shipment at any stage of the delivery procedure.

 

+ My tracking code is not recognized by the tracking website

Orders cannot be traced until 72 hours have passed. The order travels to the logistics center after leaving our warehouse to wait for customs clearance; it is only then that a tracking code is supplied. However, if after 3 business days you still don’t get a tracking code, get in touch with us.

Until the product enters their country’s borders, customers in the United States are recommended to use www.aftership.com. Following that, you can use the USPS website to track your package. To receive regular information on the status of your shipment, it is encouraged that you register your email address on the USPS website.

+ The tracking website indicates that my order is still in the same place

When an item is being detained at customs and is awaiting clearance, expect this to happen. This in no way implies that there might be an issue. If, however, your tracking information indicates that your order hasn’t moved for ten days, do get in touch with us so we can look into the matter right away.

You can also get in touch with your neighborhood EMS office or USPS branch to further investigate the issue with this tracking code in hand.

 

CUSTOMS CLEARANCE

+ What is the probability that customs will seize my package?

For orders to the United States, Canada, Europe, and South Africa, we have a 99.9% success rate in delivering products to our customers. In any case, as part of our free replacement policy, we will redeliver your order once for free unless you prefer that we credit your account in the future for purchases made on our website. We will re-deliver it to you within 3 business days following the official notification of the seizure from the post office or customs that you send to us.

DELIVERY ARRIVAL

+ Why do I need to sign my order upon receipt?

Our shipping method needs a signature upon delivery to stop fraudulent chargebacks if a client receives their product but later makes a false claim that it didn’t arrive.

We have a 99% success rate in resolving credit card disputes because we provide documentation of correspondence between us and our customers, their order details, photos of the contents of the shipment during packing, and the certification by the postal service of its delivery.

Every bogus dispute, which can cost a customer up to $200 per illegal dispute, damages client credit reports and credit histories.

 

SHIPPING DELAYS

+ What do I do if I’m still waiting for my order to arrive

In addition to the time needed for a product to move while en-route, international airmail delivery also accounts for the time needed for customs clearance in your nation. Before calling us needlessly about delayed deliveries, check your account’s “Order History” section to determine how many business days have passed since you placed the order. In under 15 business days, your order will be processed and sent.

However, feel free to get in touch with us if it still hasn’t arrived by then so that our team can investigate the situation.

 

NON-DELIVERED DELIVERIES

+ Why has my order gone missing?

There are two possibilities as to why your order wasn’t delivered:

1. The mail may have been lost.

If, after 30 days, you have not received your order or notice that it was confiscated at customs, we ask that you get in touch with us via our Contact Us page with your order ID number. As soon as we are certain you have not received your order, we will reship it.

2. The order might have been seized by customs control

If this occurred, kindly send us a scanned copy of the Customs & Excise seizure letter to our email [email protected].

 

RESHIPPING

+ Why does reshipment take so long?

We are aware that when you place an order with us, you want your items as soon as possible. However, we aim to provide them to you without any problems.

Your customs department may become suspicious and start inspecting ALL shipments brought to your address from anyone in the globe if we consistently send you packages containing anabolic steroids, which would cause delays in all of your deliveries.

When packages travel from the country of origin they must, of course also pass through customs export control. If we consistently ship things to the same address every 1-2 weeks, it can seem suspicious and be held at export control.

 

GET IN TOUCH

+ How do I contact you?

You are welcome to get in touch with our customer service department through our website because our services are intended to be provided online and to people all over the world. Monday through Friday, our customer support team is available, and we’ll reply to your email in 1 to 12 hours